Privacy Policy
1. Introduction
ContractorMatch.io ("we," "us," or "our") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our lead generation and appointment booking services.
2. Information We Collect
2.1 Business Information
We collect information about your remodeling business, including:
Business name, address, and contact information
License numbers and certifications
Service areas and specializations
Business hours and availability
Pricing information and service offerings
2.2 Lead and Customer Information
In providing our services, we collect information about potential customers:
Names and contact information
Project details and requirements
Budget and timeline information
Property information and location
Communication preferences
2.3 Technical Information
We automatically collect certain technical information:
Website usage data and analytics
IP addresses and browser information
Device information and operating systems
Cookies and similar tracking technologies
Call recordings and email communications
2.4 Marketing and Advertising Data
We collect information to optimize our marketing efforts:
Ad performance and conversion data
Campaign metrics and analytics
Demographic and geographic information
Online behavior and preferences
3. How We Use Information
3.1 Service Delivery
We use collected information to:
Generate qualified leads for your business
Schedule and manage appointments
Prequalify potential customers
Provide performance reports and analytics
Optimize campaign performance
3.2 Business Operations
We use information for:
Account management and customer support
Billing and payment processing
Service improvement and development
Legal compliance and dispute resolution
3.3 Marketing and Communications
We may use information to:
Send service updates and notifications
Provide marketing insights and recommendations
Create case studies and success stories (with consent)
Improve our advertising effectiveness
4. Information Sharing and Disclosure
4.1 With Contractor Clients
We share lead information with our contractor clients as part of our service delivery. This includes:
Customer contact information and project details
Appointment scheduling information
Lead qualification notes and preferences
4.2 Service Providers
We may share information with trusted third-party service providers who assist us in:
Technology infrastructure and hosting
Payment processing and billing
Marketing and advertising platforms
Customer support and communication tools
Important Note Regarding SMS/Text Messaging: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4.3 Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes and court orders
Protect our rights and property
Ensure user safety and prevent fraud
Respond to government requests
4.4 Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred to the acquiring party.
5. Data Security
5.1 Security Measures
We implement appropriate security measures to protect information:
Encryption of sensitive data in transit and at rest
Access controls and authentication systems
Regular security audits and assessments
Employee training on data protection
5.2 Data Retention
We retain information only as long as necessary for:
Service delivery and business operations
Legal compliance and dispute resolution
Performance analysis and improvement
6. Your Rights and Choices
6.1 Access and Correction
You have the right to:
Access your personal information we hold
Request corrections to inaccurate information
Update your contact preferences and settings
6.2 Data Deletion
You may request deletion of your information, subject to:
Legal retention requirements
Ongoing business relationships
Legitimate business interests
6.3 Marketing Communications
You can opt out of marketing communications by:
Using unsubscribe links in emails
Contacting our customer support
Updating your account preferences
7. Cookies and Tracking Technologies
7.1 Cookie Usage
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and user behavior
Improve our services and user experience
Deliver targeted advertising
7.2 Cookie Management
You can manage cookies through your browser settings, but this may affect service functionality.
8. Third-Party Services
8.1 Integration Partners
Our services may integrate with third-party platforms (advertising networks, CRM systems, etc.). These partners have their own privacy policies governing their use of information.
8.2 External Links
Our communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights
11. International Users
If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.
12. Changes to This Privacy Policy
12.1 Updates
We will notify you of material changes through:
Email notifications to registered users
Prominent notices on our website
Updated effective date on this policy
13. Contact Information
13.1 Privacy Questions
For privacy-related questions or concerns, contact us at:
Email: [email protected]
Phone: (516) 424-4255
Address: 36 Schoolhouse Lane, Roslyn Heights, NY 11577
13.2 Data Protection Officer
If you have specific data protection concerns, you may contact our Data Protection Officer at: [email protected]
14. Complaint Resolution
If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:
Our customer service team
Relevant state attorney general's office
Federal Trade Commission (FTC)